Refund policy

Last Updated: July 14, 2026

Thank you for shopping at FoamNest. We want you to feel confident when purchasing our bath, body care, back-scrubbing, and related personal care accessories.

This Return and Refund Policy explains the conditions under which products purchased through foamnest.rest may be returned, exchanged, or refunded.

By placing an order with FoamNest, you acknowledge that you have read and agreed to this policy.

1. 30-Day Return Policy

FoamNest offers free returns within 30 days of the confirmed delivery date.

To be eligible for a return, you must contact us within 30 calendar days after your order has been marked as delivered.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must generally:

Be in its original condition;
Be unused, unworn, and unwashed;
Be free from damage caused after delivery;
Include all original accessories, components, instructions, and packaging;
Include proof of purchase or a valid FoamNest order number.

Because certain bath and personal care accessories come into direct contact with the body, products that have been used, washed, or altered may not be accepted for a change-of-mind return for hygiene and safety reasons.

This hygiene restriction does not apply where a product arrives damaged, defective, materially different from its description, or where applicable law requires another remedy.

3. Free Return Shipping

Approved returns are eligible for free return shipping.

Customers must contact our support team before returning any item. Where available, we will provide return instructions and a prepaid return shipping label.

Do not send a product back to the address shown on the package without first receiving return authorization from FoamNest. Products returned without authorization may be delayed, refused, or sent to an incorrect facility.

FoamNest is not responsible for items returned using an unauthorized shipping method or to an unapproved address.

4. How to Request a Return

To begin a return, contact us at:

Email: support@foamnest.rest
Phone: +1 (604) 515-7723

Please include:

Your full name;
Your order number;
The email address used to place the order;
The name of the product you wish to return;
The reason for the return;
Clear photographs or videos if the product is damaged, defective, incomplete, or incorrect.

Our customer support team will review your request and provide the appropriate return instructions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Arrives damaged;
Contains a manufacturing defect;
Is missing components;
Is materially different from the product ordered;
Is the wrong product, size, colour, or variation.

Please provide clear photographs or videos showing the issue, the product packaging, and the shipping label.

After reviewing the claim, FoamNest may offer an appropriate solution, including:

A replacement;
A refund;
A reshipment of missing components;
Another reasonable remedy agreed upon with the customer.

Customers will not be charged return shipping fees for approved claims involving damaged, defective, incomplete, or incorrect products.

6. Non-Returnable Items

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the following items may not be eligible for return:

Products returned more than 30 days after delivery;
Products that have been used, worn, washed, or altered;
Bath or personal care accessories showing signs of use;
Products damaged through misuse, improper care, or accidental damage;
Products missing original parts or accessories;
Items purchased from a seller or website other than foamnest.rest;
Gift cards or promotional credits;
Final-sale items clearly identified as non-returnable before purchase.

7. Refunds

Once your returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds may include the amount paid for the returned product and any applicable taxes. Original expedited shipping fees, if any, are not refundable unless the order was defective, incorrect, or not delivered as promised.

Although FoamNest processes approved refunds promptly, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

8. Exchanges

The fastest way to receive a different product or variation is to contact us for return approval and place a new order after the return has been approved.

Where operationally possible, FoamNest may arrange a direct exchange. Availability is not guaranteed and depends on current inventory.

9. Order Cancellations

Orders may be cancelled before they enter processing or fulfilment.

To request a cancellation, contact us immediately at support@foamnest.rest.

We cannot guarantee that a cancellation request will be completed after an order has been processed, packed, or shipped. If the order has already been shipped, you may request a return after delivery under this policy.

10. Returned or Refused Deliveries

If a package is returned because the customer:

Provided an incomplete or incorrect address;
Refused the delivery without authorization;
Failed to collect the package;
Could not be reached by the delivery carrier;

we will contact the customer to discuss reshipment or a refund.

Additional delivery charges caused by an incorrect address, refusal, or failure to collect may be deducted from the refund unless otherwise required by law.

11. Lost Return Packages

Customers must use the return method provided or approved by FoamNest.

If a customer chooses an alternative return method without authorization, FoamNest cannot guarantee reimbursement for a return package that is lost, delayed, or delivered to the wrong location.

12. Consumer Rights

Nothing in this Return and Refund Policy excludes, limits, or replaces any mandatory rights or remedies available to customers under applicable consumer protection laws.