Shipping policy
Thank you for shopping with FoamNest.
This Shipping Policy explains our order processing, delivery estimates, shipping charges, tracking, customs procedures, and responsibilities relating to orders placed through foamnest.rest.
1. Free Worldwide Shipping
FoamNest provides free standard shipping worldwide on eligible orders placed through foamnest.rest.
There is no minimum purchase requirement unless a different condition is clearly displayed during a specific promotion.
Free shipping refers to the transportation charge for standard delivery. It does not necessarily include customs duties, import taxes, brokerage fees, or other charges imposed by authorities in the destination country.
2. Order Processing
Orders are generally reviewed and prepared for shipment within 1–3 business days after payment authorization.
Processing time may be extended during:
- Public holidays;
- Promotional periods;
- High-volume sales events;
- Product launches;
- Inventory verification;
- Address verification;
- Payment or fraud-prevention reviews.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
3. Estimated Delivery Time
Standard delivery is estimated to take approximately 7–10 days after dispatch.
The total time between placing an order and receiving it consists of:
Processing time + shipping time
Delivery estimates are provided in good faith but are not guaranteed arrival dates.
Actual delivery time may depend on:
- The destination country or region;
- Local postal and carrier operations;
- Customs inspections;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- Remote-area delivery schedules;
- Events outside our reasonable control.
4. Shipping Destinations
We ship to most countries and regions worldwide.
Shipping may be unavailable or restricted in certain locations because of:
- Carrier limitations;
- Legal or trade restrictions;
- Local import regulations;
- Safety concerns;
- Political instability;
- Natural disasters;
- Incomplete delivery infrastructure.
If we cannot deliver to the address provided, we will contact the customer and issue an appropriate refund where necessary.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Telephone number.
FoamNest is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information supplied by the customer.
6. Address Changes
To request an address change, contact support@foamnest.rest immediately after placing the order.
We will make reasonable efforts to update the address before fulfilment, but changes cannot be guaranteed once an order has entered processing or has been shipped.
After dispatch, customers may need to contact the carrier directly. FoamNest cannot guarantee that a carrier will redirect a package.
7. Order Tracking
When tracking is available, a shipping confirmation containing tracking details will be sent to the email address provided during checkout.
Tracking information may require several business days to become active after the shipping label is created.
In some destinations, tracking updates may be limited after the package is transferred to a local delivery provider.
8. Multiple Packages
Products from the same order may be shipped separately depending on inventory availability, fulfilment locations, product dimensions, or carrier requirements.
Customers will not be charged additional standard shipping fees when an order is divided into multiple packages.
Separate packages may arrive on different dates.
9. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, value-added taxes, import taxes, brokerage charges, or administrative fees imposed by the destination country.
These charges are determined by local authorities and are not controlled by FoamNest.
Unless expressly stated at checkout, the customer is responsible for any applicable import-related charges.
A customer’s refusal to pay customs or import charges may result in the package being held, abandoned, destroyed, or returned. Any refund will be assessed after considering the circumstances and any non-refundable charges incurred.
10. Customs Delays
International orders may be inspected or delayed by customs authorities.
FoamNest cannot control customs clearance procedures or guarantee how long local authorities will take to release a shipment.
Customers may be asked by the carrier or customs authority to provide identification, proof of purchase, tax information, or other documents.
11. Delayed Orders
If an order has not arrived within the expected delivery period, customers should:
- Review the tracking information;
- Check the shipping address on the order confirmation;
- Look for delivery notices;
- Ask household members or neighbours whether they accepted the package;
- Contact the local delivery provider;
- Contact FoamNest for assistance.
We will make reasonable efforts to help investigate delayed shipments.
A temporary lack of tracking updates does not necessarily mean the package is lost.
12. Lost Packages
A package may be considered lost after the applicable carrier investigation or after a reasonable period has passed without delivery.
If a package is confirmed lost, FoamNest may provide:
- A replacement shipment;
- A refund;
- Another appropriate resolution agreed upon with the customer.
Customers must cooperate with reasonable carrier investigation procedures.
13. Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it:
- Check all entrances, mailrooms, parcel lockers, and safe locations;
- Ask household members, neighbours, reception staff, or building management;
- Allow a short period in case the package was scanned before final delivery;
- Contact the delivery carrier;
- Notify FoamNest promptly.
FoamNest will review the available tracking and delivery information and assist where reasonably possible.
14. Damaged Packages
If a package arrives visibly damaged, photograph:
- The exterior packaging;
- The shipping label;
- The internal packaging;
- The affected product.
Contact support@foamnest.rest as soon as possible and retain the packaging until the claim is resolved.
15. Returned-to-Sender Packages
Packages may be returned to the sender because of:
- An incorrect or incomplete address;
- Failed delivery attempts;
- Failure to collect the parcel;
- Refusal by the recipient;
- Unpaid customs charges;
- Local import restrictions.
If a package is returned, we will contact the customer to discuss reshipment or a refund.
Costs caused by customer-provided address errors, refusal, or failure to collect may be deducted from the refund unless otherwise required by law.
16. Delivery Risk
Responsibility for the order transfers in accordance with applicable law and the relevant delivery arrangement.
Nothing in this Shipping Policy removes any mandatory rights available to customers for products that are not delivered, arrive damaged, or do not match the order.
17. Order Cancellations
Contact us immediately if you wish to cancel an order.
Orders may only be cancelled before processing or shipment. Once an order has been dispatched, it must normally be handled under our Return and Refund Policy.
18. Contact Us
For shipping questions, contact:
FoamNest
104-615 Hamilton St
New Westminster, BC V3M 7A7
Canada
Email: support@foamnest.rest
Phone: +1 (604) 515-7723
Website: foamnest.rest